LookBookHQ Privacy Policy


What information do we collect?

We may collect personally identifiable information when you register as a user of our site.

When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. However, if you refuse to provide certain information required to process payments, you shall not be provided access to LookBookHQ services and features and information, including but not limited to site updates, service related information, surveys, etc.

If you are a user from outside Canada, the personal information you provide may be transferred to, stored, and processed within Canada or other countries where we maintain facilities or business operations.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a promotion, survey or other site feature
  • To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service you requested and purchased.

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of any personally identifiable information when you place an order or enter, submit, or access any personally identifiable information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and that are required to keep the information confidential. Our payment gateway provider(s) has(ve) their own separate and independent privacy policy. We therefore have no responsibility or liability for the content and activities of such provider. For more information about their privacy policy, please visit their respective website.

After a transaction, your personally identifiable information, other than your name and email, (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, including our payment gateway provider, who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with various privacy protection laws. We therefore will not distribute your personal information to outside parties without your consent.

All individual users of our site may make any changes to their information at anytime by logging in and going to their profile page. If you wish to delete your personal information, please contact your HQ administrator. In some cases, we may not be able to delete your personal information and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please note that the deletion of your data may lead to the termination of your account and applicable services.

Children’s Online Privacy Compliance

We do not collect any information from anyone under 13 years of age. Our website and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Access

Please also visit our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.lookbookhq.com/content/terms-of-service/.

Your Consent

By using our services and site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on January 6, 2014.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the following information: support@lookbookhq.com.